When I worked in IT, it was very difficult to centrally manage, control and troubleshoot all workstations in our office. Life would have been so much easier if we had Managed Services Software from a company like SecureMyCompany.com.
This is a fairly low-cost subscription-based software that allows administrators to remotely control Windows-based PCs (within or beyond their immediate network), as well as install software or patches. At only $9.95 per month, that's a very negligible cost for any IT business unit.
Here's a fairly small screenshot of the tool, but it seems to be a logically arranged dashboard: