Comments on: Truphone Review: Good effort, poor execution

By: Carlos

Carlos — Thu, 25 Feb 2010 02:15:31 +0000

I've been using truphone for a while now on my bb 8900, I've had pretty good service except for the occasional call with bad Audio. Still very worth your money if you're doing ALLOT of long distance calling it really cuts your bills down, compared to other carries. I'm personally very happy with this service and would recommend it as a long distance calling solution for people with unlimited local minutes, my fav's program or free minutes nights and weekends. Only thing to watch out for is not violating their Fair Usage policy, which is usually not too much of a pain, and so far they have been reasonably flexible with it.

By: Keni B Davies

Keni B Davies — Wed, 27 May 2009 14:46:56 +0000

I have been with Truphone since their inception – and was on their 1st ever plan with free unlimited landline calls. I have steadily watched their prices increase, with the net result that they now have the most expensive VOIP rates in the industry.
I finally decided i have enough after their TruUnlimited fiasco, whereby they offered a flat rate – £27, charged every month, with no rollover minutes to call landline/mobiles in specified countries. Truth is it was actually 3000 minutes, also because of an extremely complex prepayment system, i was charged £40 upfront, instead of £27, and the whole service was withdrawn after 5 days. They cited unfair usage amongst customers as the reason, but could not confirm why i was amongst those customers, though i had only used 250 mins out of 3000. They dithered for 2 weeks in resolving the issue, constantly fobbing queries off, telling me i had been moved to the TruStandard tariff, and could use my existing credit there, which of course i refused.
The whole idea was ill thought out. There were no records of specific call details (number/date/time) of call made on the tariff, no minute counter, and a shite online charging system that always overcharged your card.
Gavin from Truphones reply neatly sums up their incomprehensible thinking. He declares as "great" that Justin saves $3 over his cellphone tariff in the month.
They see themselves as competing against fixed voice carriers, rather than other VOIP providers!
Truphone is a great app. Its easy to use, integrates beautifully with the phone and has excellent voice quality. They try to position themselves as the premium brand in the VOIP market. This is all well and good, but ultimately their pricing is not justifiable.
I predict their pricing model will ultimately be their nemesis, and it will all come unstuck very soon.

By: Voip apps on iPhone/iPod Touch (Fring, Truphone, Sipphone) | Youth With A Mac

Fri, 20 Feb 2009 05:56:45 +0000

[...] calls to normal phones, I don't know how good its sound quality in real life. I've read somewhere that when you make calls using Truphone, your cell phone no. appears on the other parties screen, [...]